Definition
1. “terms” mean these website terms of use, any specific terms, the privacy policy and any other terms, policies or notices agreed between you and Digititan.
2. “we” or “us” or “Digititan” means Digititan, whichever one applies.
3. “website” means www.d4ir.digititan.co.za.co.za.
4. “Digititan website” means www.digititan.co.za.
5. “you” or “user” means any person who visits, accesses or uses the website.
Privacy Policy
Digititan respects your privacy and will handle your personal information with care. The privacy policy forms part of the website terms and sets forth the way Digititan will collect, use, process, secure, retain and disclose your personal information (PI) when you make use of our services, necessary to provide the service to you; from your web browser; from cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and optional information, that you provide when you upload or download content from our website or when you enter competitions, take advantage of promotions, respond to surveys or register and subscribe for certain additional services. By visiting, accessing or using the website you agree to the terms, which include this privacy policy. Digititan reserves the right to amend the privacy policy from time to time. Digititan will post the revised policy on the website. Each time you visit, access or use the website, you agree to the privacy policy posted on the website at the time.
Digititan will take all reasonable steps to use and disclose your personal information only in terms of this policy.
Registration and use of the website
As a user, Digititan grants you a limited, non-transferable revocable license to access and use the website subject to the terms and conditions. Your license does not extend to the website’s source code or to the source code of any software or computer program that forms part of the website. You may only use the website for personal use, limited to viewing the website, providing information to the website, downloading product information for your review from the website or purchasing goods or services from the website.
You may only use the website if, in terms of South African law, you have the legal capacity to agree. You may only link to the website by linking to the home page of the website.
Only registered users may order Goods on the Website. To register as a user, you must provide a unique username and password and provide certain information and personal details to Digititan. You will need to use your unique username and password to access the Website in order to purchase Goods.
You agree and warrant that your username and password shall: (i)be used for personal use only; and (ii)not be disclosed by you to any third party.
For security purposes you agree to enter the correct username and password whenever ordering Goods, failing which you will be denied access. You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms and Conditions.
You agree to notify Digititan immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
By using the Website, you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.
You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorised Digititan representative.
Payments
We conduct all transactions in South African RAND (R) (ZAR) through Payfast Payment Solutions. When Payfast Payment Solutions processes a transaction for you via any of their secure payment web services, the transaction is encrypted. The Payfast Payment Solutions security policy can be found at https://www.payfast.co.za/privacy-policy.
By submitting a sales order through any of the Digititan website services, you warrant that you are acting within the bounds of the law and that you have the legal capacity to transact or have the mandate to transact to do so. This includes that you have got the express permission (indemnity) of the person and or business whose information you are submitting/using through any of our services and that you are not in breach of the Consumer Protection Act or National Credit Act, or any other applicable legislation. You indemnify Digititan, its Members and employees from any claim and/or liability from any third party arising out of your instructions and/or use of the service(s).
- Debit and Credit Card payments: Only South African issued (Visa and Master) credit cards are accepted for online payments. On completing the purchase cycle we send the sales details to the bank if payment is unsuccessful or authorisation is not issued by the bank we cannot complete your purchase cycle.
- Bank Deposits and Electronic Funds Transfer: Should you select to pay via a bank deposit or Electronic Fund Transfer, on completion of your order instruction will be emailed to you regarding the method in which monies must be deposited in Digititan account subject to the following Terms and conditions:
EFT : The EFT must be in SA Rands (ZAR) only (no other currency will be accepted). Digititan cannot be held liable for any delays, errors, fees, bank-affiliated fees / admin charges and currency fluctuations. Payfast only facilitates the transaction between you and your bank. The terms and conditions existing between you and the Bank still apply. When paying using Payfast EFT, the communication process between you and your bank shall occur as it would when you are conducting an EFT with the Bank. It will redirect you to the online banking login screen and it will prompt you to log in with your online banking credentials. You will receive a one-time pin (OTP) which you would need to enter to confirm your payment.
It requires registration with 3D Secure when shopping online with us as a 3D secure merchant. No username and password to remember anymore. You will now receive a one-time pin (OTP) instead that will only be valid for one transaction when shopping at a 3D Secure merchant, protecting your Credit Card against fraudulent online use. We all love the convenience of shopping online but concerned about the risks that may be involved. Therefore, we at Digititan deploy technology, such as 3D Secure, which will protect you while you shop.
For a direct deposit, the deposit must be in cash and SA Rand only, (no other currency will be accepted) and Order number should be entered as a reference. No cheque deposits are accepted.
NB: All Payment must be made via payfast on our website And/or to Digititan Standard account which is provided. No cash should be given or transferred to Coordinator or Champion.
Returns and delivery
Delivery is available throughout South Africa and will be made between 7 – 14 working days after payment is successfully confirmed from Monday to Friday (excluding public holidays). Depending on origin and destination, a further delay of up to 24 hours may be experienced on shipments to outlying areas.
When will delivery take place?
- Delivery service will commence upon payment confirmation being received unless supporting documents are requested.
- Deliveries will generally be made within the timeframe of the selected delivery type after collection from point of dispatch and between major centers from Monday to Fridays.
- We deliver from Monday to Friday from 08h00 to 17h00 to both business and residential addresses.
- No deliveries will be made on the weekend or any public holiday.
What if my items are damaged, faulty or incorrectly delivered?
In the regrettable event that you receive a damaged product, please notify us within 24 hours of receipt of delivery on 012 451 5131 or Shopping@digititan.co.za. We will do our utmost best to have the damaged product collected and a new product delivered to you.
Should the incorrect items or quantity of items be delivered to you, you need to notify us immediately so that we can rectify the situation. You can notify us on 012 451 5131 or Shopping@digititan.co.za and we will get our team to collect the incorrect items and replace them as soon as possible.